Refund policy
We want your Nuadela device to arrive perfect. If it doesn't, we'll make it right.
Damaged, defective or wrong item
If your order arrives damaged, doesn't work, or isn't what you ordered, contact us within 30 days of delivery with:
- Your order number
- A clear photo or short video showing the issue
Once we confirm the issue, we'll send you a free replacement or a full refund to your original payment method. In most cases, you won't need to send the item back.
Missing items or lost packages
If something is missing from your order, or the carrier confirms your package is lost, contact us and we'll send a replacement or a refund.
What we can't accept
Because our devices are personal skincare products that touch your skin, we can't accept returns or exchanges for change of mind, used items, or damage caused by misuse. All other sales are final.
Cancellations
Orders are processed quickly. If you need to cancel, contact us as soon as possible. If your order hasn't been processed yet, we'll cancel it and refund you in full. Orders that have already shipped can't be canceled.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.
How to reach us
Use our Contact page at nuadela.com/pages/contact and include your order number. We reply within 1–2 business days.